Returns & Cancellations

Cancellations Policy:

Orders can be cancelled, if we have not dispatched the item(s) to you. Once they have been dispatched, they are subject to the Returns Policy.

Special order and non-stock items including saddles, cycle frames and wheels can not be cancelled once we have accepted payment.

Returns Policy:

You have  30 days to return an item. You are responsible for return postage. We reserve the right to deduct a 10% re-stocking fee, if the goods need to be re-packed

In order to receive a full refund, you must return an item in the same condition as it was received, not used or altered in any way. You must also include, in the same condition as it was received:

  • All original packaging such as boxes, bags, tags, and UPCs

  • Accessories such as cords and remote controls

  • Certificates, manuals, warranty, and rebate cards 

  • "Free gifts" or bonus items

  • All items included in a bundle

     

    Non-stock, special order items, including but not limited to cycle frames and wheels may not be returned.

    Any item that has been fitted or attempted to be fitted may not be returned.

    Bottom brackets may not be returned.

    This does not affect your legal rights.

     YOU MUST SEND YOUR ITEM BACK USING A TRACKED SERVICE

    If you are returning from the UK, you can make a postage label here 

    https://www.royalmail.com/track-my-return/create/2925

    If you are returning from overseas, please return to:

    Returns Dept

    Velo Duo Cycles

    39 Seliot Close

    POOLE

    BH15 2HQ

    Great Britain

    Including your original order number, date of order, name and address

    If you are returning an item that is incorrect or faulty, we will bear the cost of postage. If you are returning for any other reason, you are responsible for the cost of postage.